7tk10 Privacy Policy

1.1 Registration Data. When you create a 7tk10 account, we collect your chosen username, a valid mobile number registered in Bangladesh, your date of birth, and a secure password of your choosing. This registration data is the minimum required to create and maintain a unique, identifiable account on the platform.

1.2 Identity Verification Data (KYC). As part of our Know Your Customer (KYC) obligations and to comply with age verification requirements, 7tk10 may collect copies of identity documents including your National Identity Card (NID), passport, or driving licence. We may also collect proof of address documents such as utility bills or bank statements issued within the last three months.

1.3 Financial Data. To process deposits and withdrawals, 7tk10 collects your mobile banking wallet number (bKash, Nagad, Rocket, or Upay), bank account details (where applicable), and a record of all financial transactions conducted on your account. We do not store full payment card numbers on our servers; card transactions are processed through encrypted third-party payment gateways.

1.4 Usage and Behavioural Data. 7tk10 automatically collects data about how you interact with the platform. This includes your IP address, device type, browser type and version, operating system, pages visited, games played, session duration, bet history, and in-platform navigation patterns. This data is used for security monitoring, fraud prevention, responsible gaming analysis, and platform performance optimisation.

1.5 Communications Data. When you contact our support team via email or live chat, we retain a record of that correspondence, including the content of your messages, attachments, and the timestamp of each interaction. This data is used to resolve disputes, improve our support quality, and maintain an audit trail of service interactions.

3.1 Payment Service Providers. When you make a deposit or request a withdrawal, 7tk10 shares the minimum necessary financial data with the relevant payment service provider — bKash, Nagad, Rocket, Upay, Visa, or Mastercard — in order to process the transaction. These providers operate under their own privacy policies and are bound by applicable financial data protection regulations.

3.2 Game Providers. The 7tk10 casino lobby includes games supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To facilitate gameplay, certain technical session data — such as a pseudonymous session identifier — may be passed to the game provider's servers. 7tk10 does not share personally identifiable information such as your full name or NID number with game providers.

3.3 Identity Verification Partners. Where automated KYC verification is used, 7tk10 may share document images and associated metadata with a regulated identity verification service provider. All such partners are contractually obligated to process data solely for the purpose of identity verification and to delete submitted documents promptly after verification is complete.

3.4 Analytics Providers. 7tk10 uses privacy-respecting analytics tools to understand aggregate platform usage patterns. Where third-party analytics are employed, data is anonymised or pseudonymised before transmission, and the analytics provider is prohibited from using that data for any purpose other than providing analytics services to 7tk10.

3.5 Legal Disclosure. 7tk10 will disclose personal data to law enforcement agencies, financial intelligence units, courts, or regulatory bodies where we are legally compelled to do so or where disclosure is necessary to protect the safety, rights, or property of 7tk10, its players, or the public. In such cases, we disclose only the minimum data necessary to satisfy the legal obligation.

3.6 Business Transfers. In the event that 7tk10 undergoes a merger, acquisition, or sale of substantially all of its assets, personal data held about players may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any change to this Privacy Policy that results from it, with a minimum of 30 days' notice prior to the transfer taking effect.

5.1 Technical Safeguards. 7tk10 implements a layered approach to data security. All data in transit between your browser or mobile device and our platform is encrypted using TLS 1.2 or higher. Data at rest — including stored personal information, KYC documents, and financial records — is encrypted using AES-256 encryption. Access to production databases is restricted to a small number of authorised technical personnel and requires multi-factor authentication.

5.2 Network Security. The 7tk10 platform infrastructure is protected by enterprise-grade firewalls, intrusion detection systems, and distributed denial-of-service (DDoS) mitigation services. Network traffic is monitored continuously for anomalous patterns. Penetration testing and security audits are conducted on a regular basis by qualified security professionals.

5.3 Access Controls. Internal access to personal player data is governed by a strict role-based access control (RBAC) policy. Customer support agents, for example, can access only the account information necessary to resolve support queries. They cannot view full payment card numbers, raw KYC document images, or backend system configurations. Access logs are maintained and reviewed regularly.

5.4 Data Breach Response. In the event of a data breach that poses a risk to the rights and freedoms of affected players, 7tk10 will take immediate steps to contain the breach, assess its scope and impact, and notify affected players as promptly as is reasonably practicable. Notification will include a description of the breach, the categories of data affected, and the steps we have taken in response. 7tk10 maintains a documented data breach response plan that is reviewed and tested annually.

5.5 Your Responsibility. While 7tk10 takes all reasonable technical and organisational measures to protect your data, the security of your account also depends on you. You are responsible for keeping your password and any one-time passwords (OTPs) confidential. You should never share your login credentials with anyone, including 7tk10 support staff. If you suspect your account has been compromised, change your password immediately and contact us at [email protected].

7.1 General Principle. 7tk10 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. Once data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with any individual.

7.2 Active Accounts. For accounts that are active or in good standing, 7tk10 retains all relevant personal, financial, and usage data for the full duration of the account relationship. This ongoing retention is necessary to deliver platform services, maintain account security, honour responsible gaming commitments, and comply with ongoing legal obligations.

7.3 Closed Accounts. Following account closure — whether initiated by the player or by 7tk10 — personal data is retained for a minimum period to satisfy legal obligations. Financial transaction records are retained for seven years following the last transaction in line with standard financial record-keeping requirements. KYC documentation is retained for five years following account closure. Support communications are retained for three years from the date of the last interaction.

7.4 Anonymisation. Where continued retention of personally identifiable data is not legally required but the underlying statistical data remains useful for platform improvement and responsible gaming analytics, 7tk10 may anonymise the data in a way that removes all identifiers. Anonymised datasets are retained indefinitely for aggregate analysis purposes and are not subject to the deletion rights described in Section 6.

7.5 Deletion Requests. When a verified deletion request is received and no legal retention obligation prevents deletion, 7tk10 will securely delete the relevant personal data within 30 calendar days. You will receive written confirmation of the deletion via your registered contact details. Note that deletion of your account data means 7tk10 will no longer be able to restore your account, retrieve historical transaction records, or process any outstanding balance recoveries after the deletion is complete.