Player Safety & Wellbeing
Responsible Gaming at 7tk10
Gambling on 7tk10 should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, safeguards, and support resources 7tk10 provides to every player in Bangladesh to help them stay in control.
Section 1
Our Commitment to Safe Play
7tk10 takes responsible gaming seriously — not as a regulatory box to tick, but as a genuine obligation to the players who trust us with their time and money. We recognise that, for a small number of players, gambling can develop from an enjoyable pastime into a harmful compulsion. Our role is to make it as easy as possible to recognise that shift early and to take action before real harm occurs.
Every registered 7tk10 player has access to a suite of responsible gaming tools directly within their account. These tools are free to use, take effect immediately or within clearly stated timeframes, and can be activated at any point without needing to contact customer support first. Our support team is also available 24 hours a day, 7 days a week, to assist any player who needs to discuss their gambling behaviour in a confidential and non-judgmental environment.
7tk10 strictly enforces an 18+ age policy across the entire platform. We do not permit minors to register accounts, make deposits, or participate in any form of gambling activity on our platform. Suspected underage accounts are suspended immediately pending identity verification, and any funds deposited by a player who is found to be under 18 will be returned in full without exception.
Entertainment First
7tk10 is designed as a form of entertainment, not a way to make money. Every player should set a budget they are comfortable losing before they start a session, and treat any winnings as a bonus rather than an expectation.
Never Chase Losses
Chasing losses is one of the clearest early warning signs of problematic gambling behaviour. If you find yourself increasing your bet sizes or depositing more money to recover what you have lost, stop and use one of the tools on this page.
Time Awareness
It is easy to lose track of time during an engaging game session. 7tk10 recommends setting a time budget for each session alongside your money budget. Use the time-out and session reminder tools in your account settings to stay aware.
Talk to Someone
If gambling is affecting your relationships, work, or mental wellbeing, speaking to someone is the most important step you can take. Our support team, available at [email protected], will listen without judgment and guide you toward the right tools or external help.
Play Within Your Means
Only gamble with money that you can genuinely afford to lose. Never use funds set aside for rent, food, utilities, loan repayments, or family expenses to fund gambling activity. 7tk10's deposit limit tools make it straightforward to enforce a personal spending ceiling.
Your Data is Confidential
Any responsible gaming request you make — whether setting a deposit limit, taking a time-out, or requesting self-exclusion — is handled confidentially by our team. This information is never shared with third parties for commercial purposes.
Section 2
Age Restriction & Verification
Why age verification matters. Young people are significantly more vulnerable to the harms associated with problem gambling than adults. Research consistently shows that individuals who begin gambling before the age of 18 are considerably more likely to develop gambling disorders later in life. For this reason, 7tk10 treats age verification as one of its most important player protection obligations — not a formality.
How 7tk10 verifies age. During the registration process, every player is required to confirm that they are 18 years of age or older. In addition, 7tk10 conducts identity verification (KYC) checks that require submission of a valid government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — which confirms the player's date of birth. Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended until verification is completed.
Protecting minors in your household. If you share a device or mobile number with younger family members, 7tk10 strongly recommends that you log out of your account after every session and do not save your login credentials on shared devices. Your account password and any one-time passwords (OTPs) sent to your registered mobile number should be kept private. If you suspect that a minor has accessed or used your 7tk10 account, contact our support team immediately at [email protected].
NID Verification
Every 7tk10 account requires submission of a valid Bangladesh NID or passport to confirm the player's identity and date of birth before full account access is granted.
Mobile Number Binding
Your 7tk10 account is bound to a unique Bangladeshi mobile number. Every login and withdrawal triggers an OTP to that number, preventing unauthorised access by minors on shared devices.
Underage Account Closure
If at any point 7tk10 determines that an account belongs to a player under the age of 18, the account is closed permanently and all deposited funds are returned in full without question.
Section 3
Deposit & Spending Limits
One of the most effective tools for maintaining control over your gambling expenditure is the ability to set hard limits on how much money you can deposit into your 7tk10 account over a given period. 7tk10 provides daily, weekly, and monthly deposit limits that you can configure at any time from your account settings.
How deposit limits work. Once a deposit limit is set, 7tk10's system will automatically decline any deposit attempt that would cause your total deposits within the specified period to exceed the limit you have chosen. The limit applies regardless of which payment method you use — bKash, Nagad, Rocket, Upay, or any other supported method. This means you cannot work around the limit by switching between payment channels.
Increasing versus decreasing limits. 7tk10 applies a deliberate asymmetry to limit changes to protect players from impulsive decisions. Decreasing a deposit limit takes effect immediately — the moment you save the change in your account settings, the lower limit is active. Increasing a deposit limit, by contrast, is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This cooling-off period is designed to prevent players from lifting their own limits in the heat of the moment after a losing streak.
Session loss limits. In addition to deposit limits, 7tk10 allows players to set a session loss limit — the maximum amount you are willing to lose in a single playing session. When your net losses within a session reach the limit you have set, you will be automatically logged out and will not be able to log back in until a new session window opens.
| Limit Type | Available Periods | Takes Effect | Cooling Period to Increase |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately when set or reduced | 7 days |
| Session Loss Limit | Per session | Immediately when set or reduced | 24 hours |
| Wagering Limit | Daily / Weekly | Immediately when set or reduced | 7 days |
| Maximum Bet Size | Per bet / Per spin | Immediately when set or reduced | 24 hours |
Section 4
Time-Out & Cool-Off Features
Sometimes a player needs a short break from gambling without committing to a full self-exclusion. 7tk10's time-out feature allows you to temporarily suspend your account for a defined period — anywhere from 24 hours to 6 weeks — during which you will not be able to log in, deposit, or place bets.
What happens during a time-out. When a time-out is active, your account is temporarily frozen. You cannot log in, and any saved payment details cannot be used to make deposits. Any pending withdrawals that were already approved before the time-out began will still be processed and paid out to your mobile wallet as normal. The time-out cannot be shortened once activated — it must run its full duration before your account is automatically reinstated.
Reality check reminders. For players who want to stay active on the platform but maintain better awareness of their session length and spending, 7tk10 offers configurable reality check reminders. These pop-up notifications appear at intervals you choose — every 30 minutes, every hour, or every two hours — and show you a summary of your current session duration, net win or loss for the session, and total deposits made in the current calendar month. Reality checks are a softer intervention that keeps your gambling activity front of mind without interrupting play entirely.
Short Break
Step away from play for one to three days. Useful after a frustrating session or when you feel the urge to chase losses.
Weekly Time-Out
A one or two-week pause gives you time to reflect on your gambling habits and return with a refreshed perspective and a clear budget.
Extended Cool-Off
An extended cool-off period of up to six weeks is recommended for players who have noticed a meaningful change in their gambling habits.
Reality Check Alerts
Set reminders at 30-minute, 1-hour, or 2-hour intervals to review your session stats and make an informed choice to continue or stop.
Section 5
Self-Exclusion Programme
Self-exclusion is the strongest responsible gaming tool available on 7tk10. It allows a player to voluntarily block themselves from accessing the 7tk10 platform for an extended period — either a fixed term of 6 months, 1 year, 2 years, or 5 years, or a permanent self-exclusion with no end date. Self-exclusion is designed for players who feel they have lost control of their gambling and need a firm, enforced barrier rather than a voluntary cooling-off period they might be tempted to cancel early.
What self-exclusion covers. During a self-exclusion period, your 7tk10 account is fully suspended. You cannot log in, cannot create a new account using the same identity documents or mobile number, cannot receive marketing communications from 7tk10, and cannot make any deposits or wagers. Any account balance remaining at the time of self-exclusion will be held securely and returned to you at the end of the exclusion period upon request, or upon permanent closure if you choose the permanent option.
How to request self-exclusion. You can initiate self-exclusion directly from the Responsible Gaming section of your account settings, or by contacting our support team. If you contact support, self-exclusion will be applied to your account within one hour of your verified request being received, around the clock, 365 days a year. The support team will not attempt to dissuade you from self-excluding or offer you bonuses in exchange for reconsidering — your wellbeing comes first.
How to activate self-exclusion — step by step:
Log in to your 7tk10 account
Access your account via the 7tk10 Login page using your registered mobile number and password. If you cannot log in, contact support directly at [email protected].
Navigate to Account Settings → Responsible Gaming
From the account menu, open the Responsible Gaming panel where all player protection tools, including self-exclusion, are listed.
Select Self-Exclusion and choose your period
Choose a fixed term (6 months, 1 year, 2 years, or 5 years) or select permanent exclusion. Read the confirmation notice carefully.
Confirm with OTP verification
An OTP will be sent to your registered mobile number to confirm the self-exclusion request. Enter the OTP to complete the process. Your exclusion takes effect immediately.
Receive written confirmation
You will receive a confirmation message to your mobile number confirming that your self-exclusion is active, the chosen duration, and the earliest date on which re-activation could be requested (if applicable).
Self-Exclusion Periods
| Duration | Reversible? |
|---|---|
| 6 Months | After 6 months, on request |
| 1 Year | After 1 year, on request |
| 2 Years | After 2 years, on request |
| 5 Years | After 5 years, on request |
| Permanent | Not reversible |
Re-activation after a fixed-term self-exclusion requires a 7-day reflection period and identity re-verification before access is restored.
Section 6
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. Many people who develop a gambling problem continue to believe they are in control long after the signs suggest otherwise. The checklist below covers the most common warning indicators. If you answer yes to two or more of these questions honestly, we strongly encourage you to speak with our support team or take an immediate break using the tools described on this page.
Problem Gambling Self-Assessment Checklist
Answer honestly. This checklist is for your own awareness — 7tk10 does not record or monitor your responses.
Healthy Gambling Habits
- Set a fixed budget before each session and stop when it is gone
- Set a time limit for each session and stick to it
- Never gamble to escape stress, anxiety, or depression
- Balance gambling with other leisure activities
- Accept losses as the cost of entertainment, not a debt to recover
- Take regular breaks — walk away after a big win as well as a loss
- Keep gambling a private activity, not a social or family obligation
Section 7
Getting Help & Support
If you feel that gambling is becoming a problem for you, or if someone close to you is concerned about your gambling behaviour, please reach out. 7tk10's support team is available 24 hours a day, 7 days a week, via live chat inside your account or by email. All conversations about responsible gaming are handled with complete confidentiality — no information about your gambling behaviour will be shared with anyone without your explicit consent.
Our support staff are trained to assist players who are concerned about their gambling. They can help you activate deposit limits, set a time-out, initiate self-exclusion, or simply talk through what you are experiencing. There is no judgment and no pressure — the team's only goal in these conversations is to help you stay safe.
Live Chat Support
Access live chat support 24/7 through the chat icon inside your logged-in 7tk10 account. Our English-speaking team responds within minutes. For responsible gaming discussions, simply start the chat and let the agent know — they will connect you with a trained team member.
Email Support
Send your responsible gaming query to our support team at [email protected] at any time. Please include your registered mobile number in the subject line so we can locate your account quickly. We aim to respond to all responsible gaming emails within 2 hours, around the clock.
Section 8
Summary of Available Tools
All of the responsible gaming tools described on this page are available free of charge to every registered 7tk10 player. The table below provides a quick reference summary of each tool, how to activate it, and how quickly it takes effect.
| Tool | What It Does | How to Activate | Takes Effect |
|---|---|---|---|
| Deposit Limit | Caps the total amount you can deposit per day, week, or month via any payment method including bKash, Nagad, and Rocket | Account Settings → Responsible Gaming | Immediately |
| Session Loss Limit | Automatically ends your session when net losses reach a threshold you define | Account Settings → Responsible Gaming | Immediately |
| Wagering Limit | Caps the total value of bets you can place within a daily or weekly window | Account Settings → Responsible Gaming | Immediately |
| Maximum Bet Size | Sets an upper limit on the size of any single bet or spin across all games | Account Settings → Responsible Gaming | Immediately |
| Reality Check Reminder | Sends a pop-up summary of session time and spending at intervals you choose (30 min, 1 hr, 2 hr) | Account Settings → Responsible Gaming | Immediately |
| Time-Out | Temporarily suspends your account for 24 hours up to 6 weeks; cannot be shortened once active | Account Settings → Responsible Gaming or via support | Immediately |
| Self-Exclusion (Fixed Term) | Blocks account access for 6 months, 1, 2, or 5 years; reversible only after the full period plus a 7-day reflection window | Account Settings → Responsible Gaming or via support | Immediately |
| Permanent Self-Exclusion | Permanently and irreversibly closes your 7tk10 account; remaining balance returned on request | Contact support at [email protected] | Within 1 hour of verified request |
Play Smart. Play Safe. Play at 7tk10.
Gambling should be enjoyable entertainment. If you are comfortable with your limits and ready to play, explore the 7tk10 platform — or visit our FAQ for more answers about account tools and responsible gaming features.